Terms of Service

1. The service

OLU AI is a managed AI platform. We design a system around your workflows, build and configure it, host and run it, and keep improving it. The specific scope of your system is agreed with you before work begins.

2. Accounts and eligibility

You are responsible for the accuracy of the information you provide and for keeping your account credentials secure. You must be authorized to bind your organization to these terms.

3. Setup, subscriptions, and billing

• Engagements begin with a one-time setup fee that covers the analysis, design, and build of your tailored system.
• Once live, the service runs on a subscription with a 12-month minimum term, billed monthly or annually.
• Fees are exclusive of taxes unless stated otherwise. Late or failed payments may result in suspension of the service.
• Final pricing depends on the scope and number of automations in your system, and is confirmed in your quote.

4. Acceptable use

You agree not to use the service to:

• Break the law or send unlawful, harmful, or unsolicited messages.
• Violate the terms of any connected platform, including WhatsApp, Meta, or Google.
• Attempt to access, disrupt, or reverse engineer the platform or other customers' data.

5. Your data and ownership

You own your data and the content you put into the platform. You grant us the rights needed to process it so we can provide the service. We do not sell your data, and we use it only to operate and improve your system.

6. Third-party integrations

The service connects to third-party tools you choose, such as WhatsApp, Meta, Google, and email providers. Your use of those tools is also governed by their own terms, and we are not responsible for their availability or changes they make.

7. Intellectual property

The platform, its software, and the underlying templates and tooling remain our property. Custom configuration delivered for you is licensed to you for use with the service for as long as your subscription is active.

8. Warranties and disclaimers

We provide the service with reasonable skill and care. Other than as expressly stated, the service is provided on an as-is and as-available basis, without further warranties of any kind.

9. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential losses. Our total liability for any claim is limited to the fees you paid for the service in the 12 months before the claim.

10. Term and termination

Either party may end the agreement at the close of the current term, or earlier if the other party materially breaches these terms and does not fix the issue within a reasonable time. On termination, we will help you export your data on request.

11. Changes to these terms

We may update these terms from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you.

12. Governing law

These terms are governed by the laws applicable at our place of business. Any disputes will be handled by the competent courts there, unless your local law requires otherwise.